Terms and Conditions

The following are the General Term & Conditions of Hire between the Hirer and Karma Kampers Limited trading as campinVDub.co.uk.
 
Note that these Terms together with the Karma Kampers Booking Form and the Insurance Motor Rental Agreement (given to the Hirer on collection of the campervan) will combine to form the whole rental agreement.
  • Karma Kampers reserves the right to vary rates and conditions at any time
  • The campervan and its equipment remains the property of Karma Kampers at all times
  • All payments made to or by Karma Kampers shall be made in pounds sterling

The Hirer and/or Driver

The Hirer must comply, and is liable for ensuring, that the named Driver(s) complies, with the following obligations.

He or she:
  • Shall not lend or hire the campervan to a third party
  • Shall not tow any trailer or vehicle with the campervan
  • Shall not carry more passengers than the permitted capacity of the campervan
  • Shall not use the campervan for carriage of passengers or goods for hire or reward.
  • Shall not move the campervan without the written consent of Karma Kampers out of the UK mainland
  • Shall not use the campervan for or in conjunction with any race, competition, trial or for hire or reward, or on non-metalled or sealed roads, or park or drive on any beach
  • Shall restrict campervan movements in certain areas due to adverse road or weather conditions, or any other reasonable cause
  • Shall be responsible for the costs of recovery for a campervan that has become bogged
  • Shall not carry volatile liquids or gases (other than the LPG canisters provided with the campervan), explosives or other corrosive or flammable materials
  • Shall not permit smoking in the campervan
  • Undertakes to keep the campervan securely locked at all times, using the security devices provided, when unattended and, to refrain from any action or omission which may prejudice Karma Kampers’s rights to the campervan
  • Shall not allow the campervan to be driven by anyone other than those named in the Insurance Motor Rental Agreement and authorized by Karma Kampers.
  • Shall ensure that the Driver is fit and capable at all times
  • Shall ensure that the Driver does not drive the vehicle when unfit through drink or drugs or with blood alcohol concentration above the limit prescribed for the time being by road traffic legislation
  • Shall ensure that any change of circumstances or the Hirer and/or named driver (s) (e.g. address, driving convictions) are notified to Karma Kampers within 24 hours of any such change
  • Shall be personally liable for all legal penalties (e.g. parking tickets, tolls, London congestion charges etc.) which are incurred during the period of hire.

Insurance

Any campervan hired may only be driven by the Hirer and/or agreed additional Drivers who have been accepted by Karma Kampers and their Insurance Company.

All named Drivers must be over 25 and under 70 years of age and have held a full UK licence for at least two years.

The price quoted on the Booking Form includes insurance cover for one named driver aged between 25 – 70 years, with a clean licence.

Any additional surcharges due to, for example:
  • driver’s age
  • history of endorsements within the last five years
  • history of accidents
  • physical/mental defects
  • refused motor insurance record
  • motor convictions
  • additional drivers
will be advised by Karma Kampers on receipt of the completed Booking Form, and any additional costs will be payable in advance with the final balance.

Identification Documents required

The following must be made available for inspection at the time of the campervan pickup:
  • Either a valid UK photocard licence and the counterpart licence, or the older UK paper licence
  • A utility bill (less than 2 months old) or a bank/building society statement as confirmation of the hirer’s address
  • Non-UK licence holders must hold a valid full International Driving Licence and be cleared in advance as advised by Karma Kampers and will have to pay an insurance surcharge and/or an increased deposit
Please note that if these are not provided at the time of hire, Karma Kampers will be unable to proceed with the Hire as they are governed by their insurance company’s requirements.

Karma Kampers reserve the right to refuse to hire to any person without explanation or prior warning.

Extent of Insurance Cover

The Hirer is provided with Fully Comprehensive insurance for the duration of the Hire period only.
Hirers should note that they are not covered by insurance should the campervan not be returned to Karma Kampers at the stipulated date and time.

The Hirer is insured for damage to the campervan and property of a third party.

In the event of any damage to the vehicle the Hirer will be responsible for the first £500 (vehicle insurance excess). Repair costs which are less than the excess will be invoiced directly to the Hirer. An insurance claim will only be made of the total repair cost exceeds £500.

There is an additional charge per hire period of £175 for European hire which includes a Green Card and full AA breakdown and recovery.

Hirers cannot be insured in the following circumstances:
  • Hirers under 22 or over 70 years of age unless otherwise agreed by the Insurer
  • Hirers aged 25 or over unless a full driving licence valid in the United Kingdom has been held for 12 months
  • Hirers aged 22 to 24 unless a full driving licence valid in the United Kingdom has been held for 24 months
  • Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or penalty points imposed. Parking and not more than two speeding offences in the past 3 years may be ignored.  “Spent” convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded.
  • Persons who have any mental or physical defect or infirmity or suffers from fits, diabetes or any heart complaint.
  • Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer
  • Persons engaged wholly or partly in professional entertainment or professional sports persons.
  • Jockeys and persons connected with racing of any sort
  • Undergraduates and/or students under 25 years of age
  • Persons who, whilst driving, have been involved in more than one accident during the past 3 years
  • Foreign Service Personnel other than persons born in the United Kingdom
  • In some circumstances, where the insurance company has agreed to hire to an individual who falls outside of the standard hire criteria, a daily charge will be levied, the rate of which shall be determined during the booking process. Such additional charges are to be paid in full prior to the commencement of the hire.

Exclusions to Insurance Cover

The following are not covered by Karma Kampers’s Vehicle Insurance:
  • Windscreen & tyre damage
  • Minor damage to exterior vehicle paintwork
  • Loss/damage/theft to the radio, stereo equipment, and aerials
  • Personal effects within or from the vehicle
  • Interior damage, including burns to seats, flooring and living or cooking equipment
  • Curtains
  • Elevating roof
  • Any equipment on hire
  • Any consequential expenses or additional costs incurred in hiring alternative vehicles, late arrival, missed ferries, accommodation, travel expenses or any third party claims in connection with a breakdown or accident.
The Hirer shall be liable to pay the full cost of repair of any damage which the campervan may suffer as the result of the wilful or negligent action of the Hirer.

Administration Charges

In the unlikely event of loss or damage to the vehicle and/or contents, we reserve the right to levy an administration charge to cover our time, effort and expense to rectify the problem. The administration charge will be levied at £50 per hour plus VAT. This charge will be made over and above the maximum limits as outlined for the Insurance Excess and Security Deposit.

Should the damage to the vehicle and/ or contents require the vehicle to be off the road, and unavailable for future hire, we reserve the right to levy a charge to cover the uninsured rental income losses during the period the campervan is unavailable for hire. This will be capped at £375 plus VAT.

Security Deposit

There is a £500 refundable Security Deposit which will be left with Karma Kampers at the start of the Hire.

If the campervan is returned in good condition (subject to inspection) with a clean interior, whole and undamaged, and with a full tank of petrol, the Security Deposit will be returned to the Hirer in full within 30 working days.

Should the condition of the campervan be otherwise, then repairs, replacements or cleaning costs will be charged against the Security Deposit. A 4% credit transaction plus £0.20 per transaction will be added to the final charge levied.

The Security Deposit shall be paid by debit or credit card at the time of Hire. All personal financial information received on the day of hire will be destroyed securely immediately following completion of the transaction via PayPal secure merchant services.

The Security Deposit does not cover the Vehicle Insurance Excess, In the event of an accident, the Hirer will be liable for the insurance excess and any damages incurred to items not covered by the vehicle insurance.

Breakdown

In the event of a breakdown or an accident, AA breakdown service is at disposal of the Hirer, details of which will be given out at the start of the Hire period and which are available in the Hire Vehicle.

The Hirer acknowledges that although Karma Kampers has made every effort to ensure that the vehicle is kept regularly serviced and is supplied in full working order, breakdowns can occur from time to time.

Karma Kampers is not responsible for any consequential expenses or additional costs incurred in hiring alternative vehicles, late arrival, missed ferries, accommodation, travel expenses or any third party claims in connection with a breakdown or accident.

The Hirer will be charged for anything that is deemed by Karma Kampers to be a driver-induced error (e.g. running out of fuel, wrong type of fuel, locking keys inside the vehicle, losing keys).

In the event of the breakdown service being unable to repair the vehicle, Karma Kampers will endeavour to supply a replacement vehicle, subject to availability and location of the Hirer at the time of breakdown.

Reservations

Bookings can only be secured when the Karma Kampers has received a completed Booking Form and a Booking Deposit of £150 per booking paid using the online booking system.

The Booking Deposit is not refundable and shall be deducted from the hire charge.

The Hirer will then be sent confirmation of the booking, receipt of the Booking Deposit and the final balance figure.

The final balance must be paid 28 days prior to the start of the Hire, otherwise the booking will no longer be secure and the Booking Deposit will not be refunded.

The final balance is payable by credit or debit card and must be made using the online booking system.

All payments are processed via PayPal and can be made either directly using a debit or credit card, or by using the hirer's own PayPal account.

All payments include cover for the online payment transaction charges.

Late bookings

Late bookings are at the discretion of Karma Kampers

When a booking is taken within 28 days of departure, the balance shall be paid in full with the return of the Booking Form

Cancellations

Cancellations must be in writing and are charged as follows:
  • The booking deposit is not refundable
  • Cancellation between 4 – 2 weeks before start of Hire: 50% of total hire charge
  • Cancellation between 2 weeks – no show: 100% of total hire charge
Karma Kampers reserves the right to cancel the Hire if at the commencement of the Hire the Driver's licence(s) is invalid or is not in accordance with the conditions set out above. In these circumstances the total hire charge will be forfeited.

Mileage allowance

500 kilometers are included into the cost of each hire. Mileage in excess of 500 kilometers will be charged at 10p per kilometer.

Collection and Return

Collections will normally be between 2:30 and 4:00 p.m. at the start of the hire, and returned before 10:30 a.m. on the relevant days and by arrangement with Karma Kampers.

If the campervan is returned late (i.e. outside the agreed times), the Hirer will be charged at the rate of £50 per hour plus VAT or part thereof together with any additional costs incurred by Karma Kampers (e.g. compensation to the next Hirer).

If you find you are unable to collect the campervan at the agreed times, please contact us as soon as possible and we will try to be available outside these hours. However, we cannot guarantee that we will be available, and if we are not the campervan will be available for collection the following day, or whenever is arranged otherwise between you and Karma Kampers.

No refund is given for an early return of the campervan for any reason, (e.g. accident, weather or theft).

The Hirer shall be given the opportunity to check the campervan for defects and shall notify Karma Kampers of any obvious defects before commencing the Hire. The Hirer is advised to check the campervan thoroughly before signing the Rental Agreement.

The breakdown or malfunction of equipment after the campervan has left the premises will not be accepted as reason to abort or cancel the Rental Agreement, and any such fault will be rectified as soon as possible.

Any accidental damage caused to a campervan once covered by the Rental Agreement but still on Karma Kampers’s premises shall be deemed as the Hirer’s responsibility.

The Hirer is responsible for returning the campervan with a full tank of fuel and ensuring that it is as clean as at the point of Hire.

Upon return, Karma Kampers’s representative will check the campervan for damage, cleanliness, a full tank of fuel, condition of the tyres, windscreen, bumpers, rooflights, mirrors, doors and internal habitation equipment.

Karma Kampers will make the following charges for additional cleaning:
  • £50 for the cleaning of stained upholstery
  • £50 for a very dirty interior or exterior
  • Please note that the campervans have a specialist paint finish. They must never be taken through a car wash, or washed using a pressure wash on the paintwork. Should this be ignored, damage to paintwork and the resulting costs incurred by a specialist bodyshop shall be passed on in full to the Hirer.
  • £200 if the no smoking clause has been ignored
  • £50 for additional cleaning required after animals have been taken
Please consider that the next customer may be collecting the camper within hours of your return time.

Fuel, oil, water, tyres and gas

Karma Kampers warrants that campervans are roadworthy, licensed and taxed and that all appropriate checks are carried out by Karma Kampers before commencement of the Hire period.

The campervans use ordinary unleaded petrol. The Hirer will be liable if the incorrect fuel type is used.

The Hirer is responsible for the regular checking of oil and (if applicable) water levels and the use of the correct type of fluids.

The campervan will be provided with one partially-used LPG canister and one spare full LPG canister (where appropriate) at the time of Hire. The cost of any refills thereafter shall be refunded to the Hirer who shall ensure that the same size and make of gas canisters as taken out are returned with the vehicle, provided that a separate VAT receipt made out to Karma Kampers Limited is provided. These are widely available from most garages and Calor gas outlets throughout the UK.

Availability

Every effort is made to ensure that the campervan reserved is available. If due to circumstances beyond Karma Kampers’s control the reserved campervan is not available, Karma Kampers reserve the right to offer a suitable alternative.

If an alternative is not available the liability of Karma Kampers will be limited to the refund of any monies paid by the Hirer and the Hirer will have no further claim of any kind against Karma Kampers.

Liabilities

The Hirer shall be responsible for all costs and fines incurred because of offences against the Road Traffic Acts and /or regulations including speeding and parking tickets.

The Hirer shall ensure that the driver and all passengers required by law to do so shall, when the campervan is being driven, wear the seat belts provided.

In the case of an accident, loss or damage arising out of the use of the campervan (including theft of the campervan), the Hirer must notify Karma Kampers in writing within 24 hours of the event:
  • obtain the names and addresses of all third parties and witnesses involved
  • report the event to the police immediately (and obtain crime number where relevant)
  • not admit any liability to third parties or accept any offer of settlement or other offer.
The Hirer will assist Karma Kampers in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence if required.

The Hirer shall immediately send to Karma Kampers any Writ of Summons or Summons or other document relating to any claim or proceedings arising out of any accident to Karma Kampers.

Animals

Pets are allowed in the designated campervans only – Wilf and Daisy.

Owners must take care in maintaining the cleanliness of the vehicle in consideration of subsequent hirers.

An additional charge of £40 will be charged for each pet, maximum of two. In the case where hirers may have an extra large pet, only one such animal will be allowed.

Terminating the Agreement

The Hirer acknowledges that Karma Kampers may terminate the Agreement and repossess the campervan at any time without reference to the Hirer if:
  • The Hirer breaches the Agreement in any way
  • The campervan has been obtained through fraud or misrepresentation
  • The campervan appears to have been abandoned
  • The campervan is not returned on the agreed return date or Karma Kampers reasonably believes that the campervan will not be returned on the agreed return date Karma Kampers reasonably considers that the safety of the passengers and / or the condition of the campervan is endangered.
  • The Hirer will have no right to any refund or the Security Deposit in the event of any termination or repossession

Customer Service Information

Any queries relating to the Terms of Hire or usage of vans can be discussed via telephone on 0871 234 4331. Alternatively, you can address your questions to:

Fiona Walker
Managing Director
Unit 3
44 Guildford Road
Bagshot
Surrey
GU19 5LE
United Kingdom

or email to info@campinaVdub.co.uk.

Jurisdiction

These Terms and Conditions of contract are governed in all respects by English Law and the Parties submit to the jurisdiction of the English Courts.
 
Karma Kampers Limited
September 2009