Terms and Conditions
General
The following are the General Term & Conditions of Hire between the Hirer and Karma Kampers Limited trading as campinVDub.co.uk.Note that these Terms together with the Karma Kampers online Booking Form and confirmation will combine to form the whole hire agreement.
- Karma Kampers reserves the right to vary rates and conditions at any time
- The campervan and its equipment remains the property of Karma Kampers at all times
- All payments made to or by Karma Kampers shall be made in pounds sterling and are fully inclusive of VAT
The Hirer and/or Driver
The Hirer must comply, and is liable for ensuring, that the named Driver(s) complies, with the following obligations:He or she:
- Shall not lend or hire the campervan to a third party
- Shall not tow any trailer or vehicle with the campervan
- Shall not carry more passengers than the permitted capacity of the campervan
- Shall not use the campervan for carriage of passengers or goods for hire or reward
- Shall not move the campervan without the written consent of Karma Kampers out of the UK mainland
- Shall not use the campervan for or in conjunction with any race, competition, trial or for hire or reward, or on non-metalled or sealed roads, or park or drive on any beach
- Shall restrict campervan movements in certain areas due to adverse road or weather conditions, or any other reasonable cause
- Shall be responsible for the costs of recovery for a campervan that has become bogged
- Shall not carry volatile liquids or gases (other than the LPG canisters provided with the campervan), explosives or other corrosive or flammable materials
- Shall not permit smoking in the campervan or awning
- Undertakes to keep the campervan securely locked at all times, using the security devices provided, when unattended and, to refrain from any action or omission which may prejudice Karma Kampers’s rights to the campervan
- Shall not allow the campervan to be driven by anyone other than those named in the Insurance Motor Rental Agreement and authorized by Karma Kampers
- Shall ensure that the Driver is fit and capable at all times
- Shall ensure that the Driver does not drive the vehicle when unfit through drink or drugs or with blood alcohol concentration above the prevailing limit prescribed by road traffic legislation
- Shall ensure that any change of circumstances of the Hirer and/or named driver (s) (e.g. address, driving convictions) are notified to Karma Kampers at least 48 hours prior to the start of the hire period
- Shall be personally liable for all Legal Penalties (e.g. speeding fines, parking tickets, tolls, London congestion charges & clamping) which are incurred during the period of hire
Insurance
Any campervan hired may only be driven by the Hirer and/or agreed additional Drivers who have been accepted by Karma Kampers and their Insurance Company.All named Drivers must be over 25 and under 70 years of age and have held a full UK licence for at least two years, unless otherwise agreed and accepted by our Insurance Company.
The price quoted on the Booking Form includes insurance cover for one named driver aged between 25 – 70 years, with a clean licence.
Any additional surcharges due to, for example:
- driver’s age
- history of endorsements within the last five years
- history of accidents
- physical/mental defects
- refused motor insurance record
- motor convictions
- additional drivers
Identification Documents required
The following must be made available for inspection at the time of the campervan pickup- Either a valid UK photo card licence and the counterpart licence, or the older UK paper licence
- A utility bill (less than 2 months old) or a bank/building society statement as confirmation of the hirer’s address
Please note that if these are not provided at the time of hire, Karma Kampers will be unable to proceed with the Hire as they are governed by their Insurance Company’s requirements.
Karma Kampers reserve the right to refuse to hire to any person without explanation or prior warning.
Extent of Insurance Cover
The Hirer is provided with Fully Comprehensive insurance for the duration of the Hire period only.Hirers should note that they are not covered by insurance should the campervan not be returned to Karma Kampers at the stipulated date and time.
The Hirer is insured for damage to the campervan and property of a third party.
In the event of any damage to the vehicle the Hirer will be responsible for the first £500 (vehicle insurance excess).
Repair costs which are less than the Insurance Excess will be invoiced directly to the Hirer. An insurance claim will only be made if the total repair cost exceeds £500.
There is an additional charge per hire period of £175 for European hire which includes a Green Card and full AA European breakdown and recovery.
Hirers cannot be insured in the following circumstances:
- Hirers under 22 or over 70 years of age unless otherwise agreed by the Insurer
- Hirers aged 25 or over unless a full driving licence valid in the United Kingdom has been held for 12 months
- Hirers aged 22 to 24 unless a full driving licence valid in the United Kingdom has been held for 24 months
- Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or penalty points imposed. Parking and not more than two speeding offences in the past 3 years may be ignored. “Spent” convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded.
- Persons who have any mental or physical defect or infirmity or suffers from fits, diabetes or any heart complaint
- Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer
- Persons engaged wholly or partly in professional entertainment or professional sports persons
- Jockeys and persons connected with racing of any sort.
- Undergraduates and/or students under 25 years of age
- Persons who, whilst driving, have been involved in more than one accident during the past 3 years
- Foreign Service Personnel - other than persons born in the United Kingdom.
Exclusions to Insurance Cover
The following are not covered by Karma Kampers’s Vehicle Insurance:- Windscreen, glass & tyre damage
- Minor damage to exterior vehicle paintwork
- Loss/damage/theft to the radio, stereo equipment, and aerials
- Personal effects within or from the vehicle
- Interior damage, including burns, to seats, flooring and living or cooking equipment
- Curtains
- Elevating roof
- Any equipment on hire
- Any consequential expenses or additional costs incurred in hiring alternative vehicles
- Late arrival, missed ferries, accommodation, travel expenses or any third party claims in connection with a breakdown or accident.
Administration Charges
In the unlikely event of loss or damage to the vehicle and/or contents, we reserve the right to levy an administration charge to cover our time, effort and expense to rectify the problem. The administration charge will be levied at £50 per hour plus VAT. This charge will be made over and above the maximum limits as outlined for the Insurance Excess and Security Deposit.Should the damage to the vehicle and/ or contents require the vehicle to be off the road, and unavailable for future hire, we reserve the right to levy a charge to cover the uninsured rental income losses during the period the campervan is unavailable for hire. This will be capped at £375 plus VAT.
Security Deposit
There is a £500 refundable Security Deposit which will be left with Karma Kampers at the start of the Hire.If the campervan is returned in good condition (subject to inspection) with a clean interior, whole and undamaged, and with a full tank of petrol, the Security Deposit will be returned in full, to the Hirer within 30 working days.
Should the condition of the campervan be otherwise, and then repairs, replacements or cleaning costs will be charged against the Security Deposit. A 3.1% credit transaction will be added to the final charge levied.
The Security Deposit shall be by debit or credit card at the time of Hire and ‘authorised for payment’ but not transacted. Any additional charges arising from the inspection of the vehicle on return from hire will be completed from the pre authorised limit only.
All personal financial information received on the day of hire will be destroyed securely immediately following completion of the transaction via our preferred secure merchant services.
The Security Deposit does not cover the Vehicle Insurance Excess. In the event of an accident, the Hirer will be liable for the insurance excess and any damages incurred to items not covered by the Vehicle Insurance.
Breakdown
In the event of a breakdown or an accident, a breakdown service is at the disposal of the Hirer, details of which will be given out at the start of the Hire period and which are kept in the Hire Vehicle.The Hirer acknowledges that although Karma Kampers has made every effort to ensure that the vehicle is kept regularly serviced and is supplied in full working order, breakdowns can occur from time to time.
Karma Kampers is not responsible for any consequential expenses or additional costs incurred in hiring alternative vehicles, late arrival, missed ferries, accommodation, travel expenses or any third party claims in connection with a breakdown or accident.
The Hirer will be charged for anything that is deemed by Karma Kampers to be a driver-induced error (e.g. running out of fuel, wrong type of fuel, locking keys inside the vehicle, losing keys.)
In the event of the breakdown service being unable to repair the vehicle, Karma Kampers will endeavour to supply a replacement vehicle, subject to availability and location of the Hirer at the time of breakdown.
If no replacement vehicle can be found the Hirer and their travelling companions will be returned to the Karma Kampers farm.
Reservations
Bookings can only be secured when the Karma Kampers has received a completed Booking Form and a Booking Deposit of £150 per booking paid using the online booking system.The Booking Deposit is non-refundable and shall be deducted from the hire charge.
The Hirer will then be sent confirmation of the booking, receipt of the Booking Deposit and the final balance figure.
The final balance must be paid 35 days prior to the start of the Hire, otherwise the booking will no longer be secure and the Booking Deposit will not be refunded.
The final balance is payable by credit or debit card and must be made using the online booking system.
A 3.1% debit/credit card transaction fee will be added to the final charge levied.
Late bookings
Late bookings are at the discretion of Karma Kampers.When a booking is taken within 35 days of departure, the balance shall be paid in full with the return of the Booking Form.
Cancellations
Cancellations must be in writing and are charged as follows:- The booking deposit is not refundable
- Cancellation between 4 – 2 weeks before start of Hire: 50% of total hire charge.
- Cancellation between 2 weeks – no show: 100% of total hire charge
In these circumstances the total hire charge will be forfeited.
Mileage allowance
500 kilometres are included into the cost of each hire. Mileage in excess of 500 kilometres will be charged at 10p (excluding VAT) per kilometre.Collection and Return
Collections will normally be between 2:30 and 4:00 p.m. at the start of the hire, and returns before 10:00 a.m. on the day of return. Alternative timings can be made by prior arrangement with Karma Kampers and may carry an additional charge. The latest time for collections will be 4:00 p.m.If the campervan is collected late or returned late (i.e. outside the times stated above or agreed times), the Hirer will be charged at the rate of £50 per hour plus VAT or part thereof together with any additional costs incurred by Karma Kampers (e.g. compensation to the next Hirer.)
If you find you are unable to collect the campervan at the agreed times, please contact us as soon as possible and we will try to be available outside these hours. However, we cannot guarantee that we will be available, and if we are not the campervan will be available for collection the following day, or whenever is arranged as an alternative between you and Karma Kampers.
No refund is given for an early return of the campervan for any reason, (e.g. accident, weather, theft), cutting the hire period short.
The Hirer shall be given the opportunity to check the campervan for defects and shall notify Karma Kampers of any obvious defects before commencing the Hire. The Hirer is advised to check the campervan thoroughly before signing the Hire Agreement.
The breakdown or malfunction of equipment after the campervan has left the premises will not be accepted as reason to abort or cancel the Hire Agreement, and any such fault will be rectified as soon as possible.
Any accidental damage caused to a campervan once covered by the Hire Agreement but still on Karma Kampers’s premises shall be deemed as the Hirer’s responsibility.
The Hirer is responsible for returning the campervan with a full tank of fuel and ensuring that the interior is clean within reason based on the extent of the hire period and prevailing weather conditions.
Upon return, Karma Kampers’s representative will check the campervan for damage, cleanliness, a full tank of fuel, condition of the tyres, windscreen, bumpers, roof lights, mirrors, doors and internal habitation equipment.
Karma Kampers will make the following charges for additional cleaning:
- £50 for the cleaning of stained upholstery
- £50 for a very dirty interior or exterior
- Please note that the campervans have a specialist paint finish. They must never be taken through a car wash, or washed using a pressure wash on the paintwork. Should this be ignored, damage to paintwork and the resulting costs incurred by a specialist body shop shall be passed on in full to the Hirer.
- £200 if the no smoking clause has been ignored
- £50 for additional cleaning required after animals have been taken
Fuel, oil, water, tyres and gas
Karma Kampers warrants that campervans are roadworthy, licensed and taxed and that all appropriate checks are carried out by Karma Kampers before commencement of the Hire period.The campervans use ordinary unleaded petrol. The Hirer will be liable if the incorrect fuel type is used.
The Hirer is responsible for the regular checking of oil and (if applicable) water levels and the use of the correct type of fluids.
The campervan will be provided with one full or partially-used LPG canister at the time of Hire.
The cost of any refills thereafter shall be refunded to the Hirer who shall ensure that the same size and make of gas canisters as taken out are returned with the vehicle, provided that a separate VAT receipt made out to Karma Kampers Limited is provided. These are widely available from most garages, supermarkets and Calor gas outlets throughout the UK.
Availability
Every effort is made to ensure that the campervan reserved is available. If due to circumstances beyond Karma Kampers’s control the reserved campervan is not available, Karma Kampers reserve the right to offer a suitable alternative.If an alternative is not available the liability of Karma Kampers will be limited to the refund of any monies paid by the Hirer and the Hirer will have no further claim of any kind against Karma Kampers.
Liabilities
The Hirer shall be responsible for all costs and fines incurred because of offences against the Road Traffic Acts and /or regulations including speeding and parking tickets.The Hirer shall ensure that the driver and all passengers required by law to do so shall, when the campervan is being driven, wear the seat belts provided.
In the case of an accident, loss or damage arising out of the use of the campervan (including theft of the campervan), the Hirer must notify Karma Kampers in writing within 24 hours of the event:
- obtain the names and addresses of all third parties and witnesses involved
- report the event to the police immediately (and obtain crime number where relevant)
- not admit any liability to third parties or accept any offer of settlement or other offer
- not negotiate nor accept any agreement of salvage of the vehicle
- The Hirer will assist Karma Kampers in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence if required.
- The Hirer shall immediately send to Karma Kampers any Writ of Summons or Summons or other document relating to any claim or proceedings arising out of any accident to Karma Kampers.
Animals
Pets are allowed in the designated campervans only – Wilf and Daisy. Owners must take care in maintaining the cleanliness of the vehicle in consideration of subsequent hirers.An additional charge of £40 will be charged for each pet, maximum of two. In the case where hirers may have an extra large pet, only one such animal will be allowed.
Terminating the Agreement
The Hirer acknowledges that Karma Kampers may terminate the Agreement and repossess the campervan at any time without reference to the Hirer if:- The Hirer breaches the Agreement in any way
- The campervan has been obtained through fraud or misrepresentation
- The campervan appears to have been abandoned
- The campervan is not returned on the agreed return date / or reasonably believes that the campervan will not be returned on the agreed return date / Karma Kampers reasonably considers that the safety of the passengers and / or the condition of the campervan is endangered.
- The Hirer will have no right to any refund or the Security Deposit in the event of any termination or repossession
Customer Service Information
Any queries relating to the Terms of Hire or usage of vans can be discussed via telephone on 0871 234 4331. Alternatively, you can address your questions to:Fiona Walker
Managing Director
Unit 3
44 Guildford Road
Bagshot
Surrey
GU19 5LE
United Kingdom